Australia Post rolls-out dog safety citronella

Australia Post is providing every postie with citronella spray as new data reveals more than 44 posties a week fell victim to dog-related incidents in the six months to May 2025, an average of almost nine per day.

The non-harmful, water-based citronella spray has been introduced as a last-line-of-defence measure to protect team members from imminent attack. When deployed, the deterrent temporarily distracts the dog, allowing the postie to move to safety and call the owner for help.

Australia Post conducted an extensive two-phase trial in some of the worst-affected areas, finding the spray was 80 per cent effective in causing dogs to retreat, leaving posties and pups unharmed.

However, prevention in the first instance is key and Australia Post advises dog owners to follow the three PAWS for Delivery steps: Sit, Stay, Secure.

• Sit your dog safely in a contained place, separate room, or behind a locked gate at the back of the home when expecting a delivery.
• Make sure it’s somewhere the dog can Stay while your Postie delivers your parcel.
• Keep your dog Secure behind your door or gate, allowing the Postie safe access to make the delivery and leave the property.

If customers are unable to properly secure their dog, they should consider using their nearest free 24:7 parcel locker.

To learn more, or to arrange for councillors or council staff to visit a delivery centre , please contact nicole.lessio@auspost.com.au or visit the Australia Post stand at the 2025 NGA.